When our technician arrives

We arrive in your window

We may arrive within 45 minutes before or past your scheduled time. This gives us room to handle traffic without rushing — so we show up focused, not frazzled.

We introduce ourselves

Our uniformed technicians will introduce themselves by name and walk through the scope of work with you before starting. No surprises.

We protect your home

Before we touch anything:

• Our technicians put on cleaned boot covers to protect your floors.
• We find a safe place to set up our tools and materials — out of foot traffic.
• We take before pictures to document any existing scratches or marks, so there’s never a question later.

Runners, floor paper, and sheeting go down before the tools come out:

Runners go down before we carry anything in.

Protection paper goes down where we work.

Closets and belongings are sealed off in plastic before we start.

Boot covers on at the door, and tools staged in one place.

Our red runners only come out when the day means constant trips in and out of the house. Only when it is needed.

It keeps the job moving on a time crunch, which reduces the cost of the project to you.

We ask about your home

Please let us know about pets, alarm systems, or anything else we should be careful about. We’d rather ask than assume.